. What products and services do you offer?
PHONE XPRESS SUPPLY SDN BHD specializes in the mobile accessories.
2. Is my payment secure?
Yes, your transaction is secured with 128-bit SSL encryption and processed through trusted, PCI-compliant payment gateways such as iPay88, Stripe, or PayPal. Your card and financial details are never stored on our servers.
3. Can I review or cancel my order before making payment?
Yes. Before completing checkout, you will see an Order Summary Page where you can:
Edit your shipping or billing address
Modify quantities or remove items
Confirm total costs including shipping
You can cancel at this stage without charges. Once the payment is completed, please contact us immediately to request cancellation if your order hasn’t shipped yet.
4. Where is your company located?
We are a registered Malaysian business.
Company Name: PHONE XPRESS SUPPLY SDN BHD
SSM Reg. No.: 202501003861 (1605274-M)
Country: Malaysia
5. What currency are transactions processed in?
All purchases are processed in Malaysian Ringgit (RM).
If you’re shopping internationally, your bank or card provider may convert the amount to your local currency based on prevailing exchange rates.
6. What shipping options do you offer?
Within Malaysia:
J&T Express, Pos Laju, DHL eCommerce
Delivery in 1–3 business days
International:
FedEx, DHL Express, UPS
Delivery in 5–10 business days depending on destination
All shipments are trackable. Tracking details will be provided via email or SMS.
7. How can I track my order?
After your order is shipped, we will email you a tracking number and courier link. You can use this to check the delivery status at any time.
8. What is your return policy?
Returns are accepted within 7 days of receipt if:
The product is defective, incorrect, or damaged
The item is unused and returned with all original packaging
Refunds are processed to the original payment method within 7–10 business days. Email us at [email protected] to initiate a return.
9. What if I receive a wrong or damaged item?
Contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
10. Do your products come with warranty?
Yes. Most items come with a manufacturer’s warranty of 6 to 12 months, depending on the brand and product type. Warranty terms are stated on the product page or invoice.
11. Can I buy without registering for an account?
Yes. Guest checkout is available. However, creating an account offers benefits such as:
Faster checkouts
Order tracking and history
Exclusive member deals
12. Can I change my shipping address after placing an order?
Only if your order hasn’t been shipped yet. Contact us immediately if you need to update your address.
13. Do you offer wholesale or bulk pricing?
Yes. We offer wholesale pricing for mobile retailers, phone repair shops, and resellers. Email [email protected] with your requirements and business details.
14. How do I contact your customer service?
We’re here to help.
Email: [email protected]
Phone: 017-960 1289