At PHONE XPRESS SUPPLY SDN BHD, we aim to deliver your purchases safely, efficiently, and on time. Please read our comprehensive shipping policy below to understand how we handle the delivery of your orders.
1. Shipping Methods
We partner with reliable courier services to ensure safe and prompt delivery of your orders.
Local Shipping (Malaysia)
Courier Services: J&T Express, Pos Laju, DHL eCommerce
Estimated Delivery Time: 1 – 3 business days
Tracking: Available via tracking link sent by email/SMS after dispatch
International Shipping
Courier Services: FedEx, UPS, DHL Express
Estimated Delivery Time: 5 – 10 business days (depending on country and customs)
Tracking: Provided upon shipment via email
Note: Delivery times are estimates and may vary due to customs processing, carrier delays, or remote locations.
2. Order Processing Time
Orders are processed within 1 – 2 business days upon payment confirmation.
Orders placed after 3:00 PM (GMT+8) will be processed the next business day.
No shipping or delivery is carried out on Saturdays, Sundays, or public holidays.
3. Shipping Fees
Domestic Shipping: Calculated based on weight and location. Free shipping may apply for eligible orders.
International Shipping: Charges are based on package weight, size, and destination country.
Please note: Customers are responsible for any customs duties or import taxes that may apply.
4. Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email with tracking details.
You can track your order on the courier’s website using the tracking number provided.
5. Delivery Issues
Delayed Deliveries
While we strive to meet our estimated delivery times, delays may occasionally occur due to:
Public holidays
Customs clearance
Natural disasters or weather issues
Courier delays
If your shipment is delayed beyond the expected timeframe, please contact us at [email protected] or call 017-960 1289.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please notify us within 48 hours of receipt.
We will work with the courier to resolve the issue and, where appropriate, offer a replacement or refund.
6. Undeliverable Packages
Packages returned due to incorrect address, failed delivery attempts, or unclaimed status will be subject to:
Re-delivery charges, payable by the customer
Delays due to reprocessing of the shipment
Please ensure that your shipping details are accurate at the time of checkout.
7. Contact Us
For any inquiries or support related to shipping, please contact:
Email: [email protected]
Phone: 017-960 1289
Website: https://phonexpresss.com