At PHONE XPRESS SUPPLY SDN BHD, we are committed to protecting your personal data and respecting your privacy. This policy outlines what information we collect, how it is used, and under what circumstances it may be shared.
1. Information We Collect
We collect the following types of information when you visit our website, make a purchase, or interact with our services:
Personal Information:
Full name
Email address
Shipping and billing addresses
Phone number
Payment information (processed securely via third-party gateways)
Technical Information:
IP address
Browser type and version
Device type
Pages visited and browsing behavior
Cookies (for website functionality and analytics)
Order and Support Information:
Order history
Customer service messages or support tickets
Product preferences or reviews (if submitted)
2. How We Use Your Information
Your data is used for the following purposes:
To process and fulfill your orders, including payment, shipping, and order confirmation
To communicate with you regarding your order, updates, and promotions (if subscribed)
To personalize your shopping experience and improve our website and services
To provide customer support and respond to inquiries or complaints
To comply with legal obligations and enforce our terms and conditions
To detect and prevent fraud or unauthorized transactions
3. Who We Share Your Data With
We do not sell your personal data. However, we may share it with the following trusted third parties for specific purposes:
Payment Processors:
Secure third-party gateways (e.g., iPay88, Stripe, PayPal) to process payments securely
Courier & Delivery Partners:
Logistics providers (e.g., J&T, Pos Laju, DHL, FedEx) to deliver your order
IT & Hosting Providers:
Website hosting and cloud storage providers to ensure smooth operation and backup of our platform
Analytics & Marketing Tools (optional):
Google Analytics or Meta Pixel to monitor website performance and user behavior
Only used if you consent to cookies or subscribe to promotional messages
Legal Authorities:
We may disclose your information when required by law or to protect our legal rights, users, or property
4. Data Storage and Retention
Your personal data is stored securely on encrypted servers
We retain customer information for as long as needed to fulfill orders and comply with legal obligations
You may request deletion or access to your data by contacting us at [email protected]
5. Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccurate or outdated information
Withdraw consent for marketing communications
Request deletion of your personal data (subject to legal retention limits)
6. Cookies and Tracking
We use cookies to:
Enable essential website features (login, cart, checkout)
Analyze site traffic and performance
Improve user experience
By using our website, you consent to our use of cookies unless you disable them in your browser settings.
7. Contact Us
If you have questions about our Terms , please contact:
PHONE XPRESS SUPPLY SDN BHD
Email: [email protected]
Phone: 017-960 1289
Website: https://phonexpresss.com